We value our customers, if you have any questions about the policies below please feel free to contact us.
Orders may take 1-2 business days to process and 1-2 days to ship. All domestic orders are shipped via USPS first class or USPS priority shipping. No signature is required for delivery. Processing and shipping days do not include weekends.
International Orders: We are not responsible for any international taxes and fees that may be assessed after your purchase is completed.
Squats & Science Website
Squatsandscience.com does not share or sell any information that is collected during the checkout or account creation process (name/address/phone number/email address). No credit card information is ever stored on our server.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
The Information We Collect
1. Personal Information
All information collected pursuant to this section is collectively referred to as “Personal Information.” We do not collect or access any Personal Information from you when you use the Services unless you provide us with the Personal Information voluntarily or authorize us to access it.
2. Lifting Metrics
The Platform provides you with high quality lifting data. In order to provide visualization of such data, we collect multiple metrics from the OpenBarbell Device through BlueTooth. The metrics may include, without limitation, velocity, positional data, and range of motion. The OpenBarbell Platform also calculates and collects relevant metrics, which may include, without limitation, rest times, set numbers, and rep numbers. All metrics mentioned in this section are collectively called the “Lifting Metrics.”
On Android specifically, location data is required for the BlueTooth connection to the OpenBarbell Device to operate. We do not collect, store, or share the geolocation information of our users.
3. Workout Information
To help organize your Lifting Metrics, we collect additional information that you voluntarily provide to us. These include, without limitation, exercise names, RPE, weights, tags, and deleted reps. In addition, we also collect information about the Mobile Device that logged the Lifting Metrics, such as the platform (e.g., iOS or Android) and the version of the App. Such information is collectively called the “Workout Information.”
4. Activity Information
We may collect activity and usage information occurring via the Platform, collectively called the “Activity Information”. Such information may include, without limitation, modifying Settings, connecting to an OpenBarbell Device, switching between tabs, editing a set, ending a set, ending a workout, using filters, and syncing with the cloud.
5. Other Information
We may collect additional information (collectively, the “Other Information”). Such Other Information may include tokens to assist in 3rd party services such as push notifications.
How We Use the Information
OpenBarbell uses the data we collect to operate our business, provide our products and Services, improve existing products and services, develop new products and services, and to improve and personalize your experiences interacting with us. Some examples of the use of the data may include, without limitation:
– Using Personal Information to allow our Platform to associate your data with your account.
– With your permission, use Personal Information to assist you in your request (e.g., switching email addresses, updating data, removing data).
– Applying Lifting Metrics and Workout Information to machine learning algorithms to test assumptions and to gain data science insights.
– Using Activity Information to help guide future direction, design, and development.
– Using Other Information to assist in 3rd party services such as push notifications.
How We Share the Information
We may employ other companies and individuals to perform functions on our behalf. Examples may include data science collaborations (Lifting Metrics and Workout Information), coaching (Personal Information, Lifting Metrics, and Workout Information), providing marketing assistance, information technology support, and customer service. These other companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law.
With your permission, third-party applications or services may access your Personal Information. For example, you may export CSVs to Google Drive. We use standard OAuth (open authorization) to enable you to give permission to share your Personal Information with other websites and services, such as Facebook and Twitter (e.g., when you agree to a pop-up requesting you to allow another application to access your account information). We also use OAuth to allow us to share information about you that is stored by us without sharing your security credentials.
We may share some or all of your Information with any of our parent companies, subsidiaries, joint ventures, or other companies under common control with us.
As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the Information may be part of the transferred assets.
To the extent permitted by law, we may also disclose Information when required by law, court order, or other government or law enforcement authority or regulatory agency, or whenever we believe that disclosing the such information is necessary or advisable, for example, to protect the rights, property, or safety of Fitocracy or others.
How We Protect Your Information
We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Platform may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
Protection of certain Personally Identifying Information
OpenBarbell discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on OpenBarbell’s behalf or to provide services, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using OpenBarbell, you consent to the transfer of such information to them.
OpenBarbell will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, OpenBarbell discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when OpenBarbell believes in good faith that disclosure is reasonably necessary to protect the property or rights of OpenBarbell, third parties, or the public at large.
OpenBarbell takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
OpenBarbell will retain your Personal Information and Other Information for as long as you maintain an Account or as needed to provide you the Services. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
OpenBarbell will retain your anonymous Lifting Metrics, Workout Information, and Activity Information indefinitely.
Important Notice to Non-US Residents
Third Parties We Don’t Own or Control
How to Contact Us
Returns: You have 14 calendar days to return an item from the date it was shipped. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. If the item is part of a combo pack, you must return the entire pack.
Repairs: If you’re returning an OpenBarbell for repair or otherwise, unless it is in perfect condition and within 14 days of the date it was shipped, we cannot provide postage for the return. We also cannot guarantee functionality of your returned device due to the unexpected condition of received units. We will do our best to repair it free of charge and if it is not successful we will send back your OpenBarbell as-is. We do not do repairs for strictly cosmetic issues. OpenBarbell is a hand made consumer electronics device and the buyer reasonably recognizes that there is a small likelihood of cosmetic imperfections.
Ship any OpenBarbell returns/repairs to the following address:
415 Wythe Ave
Brooklyn, NY 11249
Exchanges: You have 30 calendar days to exchange an item from the date it was shipped. To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Please list on the RMA label which size and style you would like to have sent back to you. The customer is responsible for postage in the event of an exchange, and a Paypal invoice will be generated in this event.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Please ship all items to us via USPS, and do not send anything requiring a signature. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We are not responsible for lost items sent to us for a return/exchange. We recommend getting a tracking number for all items you ship to us.
Contact Us: If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org.
Contact us at the following number if you have any questions regarding a product, order, exchange, refund or return:
For customer support, give us a call: 1.561.271.6268
For customer support, send an email to:
For questions regarding a product, order, exchange, refund or return, send an email to: